Shipping Policy

As per order, all product will be shipped and deliver in 7-15 working days within country.

Return Policy

Shopping for your home should be fun, so don’t be afraid to mix things up! If an item isn’t the perfect match, return it for a refund within 30 days of delivery in the original condition and packaging.

If the original packaging is too damaged to be shipped back, you must use a similar sized box as the original or a box no longer than 108 inches.

A few items can’t be returned, including:

  • Gift cards
  • Personalized items
  • Items marked “Non-Returnable” on the sale page
  • Items purchased as part of a bundle at a discounted rate, e.g. “5 for $25” (unless the entire bundle is returned)
  • Items you have already assembled
  • Open Box Items
  • Live Plants

Any outbound shipping charges collected on the order will not be refunded. This includes:

  • $8.99 shipping charge for orders under $50
  • Upgraded shipping charges (expedited, express, room of choice, etc.)
  • Assembly services included with delivery

Ready to start a return? Visit our website.

Refund Options

You can choose between a refund in store credit or a refund to your original payment method (minus return shipping costs). We also offer pickup services for an additional fee.

Modified Return Policies

Our return policy is slightly different for some products and special-occasion purchases:

Large Appliance Return Policy

You can return a large appliance within 30 days of delivery as long as it hasn’t been installed and is returned in the original packaging. In rare cases, you might have to pay the manufacturer’s restocking fee.

When your appliance arrives, please take the following steps:

1) Check the box for damage.

2) Make sure the product name and model number match your order confirmation.

3) Remove the packaging and inspect the appliance.

If you receive the wrong item or it arrives damaged, don’t accept the delivery. Tell your delivery representative(s) and contact us so we can arrange for a replacement. Once your appliance is installed, it can’t be returned.

Extended Holiday Return Policy

You have until January 31 to return items purchased between November 1 and December 31.

What are my refund options?

You can receive a refund to Store Credit (never expires!) or to your original payment method, minus return shipping costs as per our Return Policy.

We do not Price Match.

When will I receive my refund?

For store credit and gift card refunds, we’ll credit your account within 1 business day once we’ve received notification that you have returned your item(s).

For credit card refunds, we’ll begin issuing your refund once we’ve received notification that you have returned your item(s). Most banks will process the refund within 3-5 business days.

For all other refund methods, please allow up to 2 weeks for us to fully process your return and issue your refund.

To check the status of your refund, please visit the My Orders page.

Cancellations

Canceling an Order

You can request to cancel any order before it ships from My Orders. Cancellation requests are not a guarantee, as our cancellation system will not allow items to be canceled once they are preparing for shipment

If you missed the window to cancel the order, you can always set up a return or exchange ahead of time, and then send the item back once it arrives. Please note, return shipping costs may apply!

Canceling a Return

Already filled out the return form but changed your mind? Don’t worry! As long you still have the item in your possession, you can easily cancel the return from My Orders.

Canceling an Email Subscription

You can unsubscribe or choose to receive fewer emails at any time. For more details, check out Email Subscriptions.